Responsibility and Impact

We behave as a kind, responsible and purposeful business, always striving to provide a workplace with zero tolerance for unkind or prejudiced behaviour. We aim to support those going through important life experiences and challenges through our culture and policies.

We firmly believe that we will thrive through diversity in all forms and are committed to improving representation and inclusion in our workforce. We have an active D&I working group with 3 focus areas: social mobility, open and inclusive environment, and neurodiversity. All our line managers receive training on unconscious bias and D&I.

We deploy our talents on behalf of those who need help being heard, not only those who can pay for it. We commit to using a growing proportion of our capability as communicators and facilitators to support organisations that share our societal goals.

We seek to play an active role in the wider communities and geographies in which we are present. We currently support causes across our international footprint, from the Early Care Foundation in South Africa through to EnergyCloud in Dublin. In 2022 we embarked on a new Group-wide partnership with global not-for-profit Ashoka.

We are actively working to minimise the environmental footprint of our business in the world. We encourage and support partners and suppliers to adopt similar policies.

Through a strategic partnership with specialist ESG consultancy Sustainable Advantage, we have defined metrics to evaluate our environmental progress to 2030.

Our social purpose and profit are mutually reinforcing goals. We commit to reporting, measuring and pursuing them in the most transparent and accountable way.

We have established a Responsibility Committee to oversee and govern our activities made up of external and internal members, responsible for ensuring that we embed ethical and socially responsible practices into everything that we do.