Instinctif Partners is an international business communications consultancy, specialists in reputation, influence and engagement. We work with over 850 clients globally, from FTSE100 enterprises to SMEs just starting out on their journey. We are 450+ people in twenty offices in ten countries, working across six practice areas and a range of sector specialisms.
The IT department is responsible for delivering IT services to the business. A global business, the team at Gresham Street focus on its UK client base but does extend support to some of the services that are delivered to the Group.
The London team consists of 3 support members, a Service Desk Manager and the IT Manager.
Service Desk Analyst to join our team providing support to 500+ users. This is a role that focuses heavily on customer service. Our user base is a combination of 80% windows, and 20% mac. You will be responsible for ensuring phone calls and tickets are responded to and will have exposure to technologies such as Windows Server, Office 365, Windows 7, 8, 10, Mac OSX, Active Directory. You will also be required to assist in setting up and supporting equipment in our 23 meeting rooms so exposure to audio visual technologies would be advantageous. Excellent customer facing skills (face to face and telephone) are essential, as are excellent time management skills and the ability to manage and prioritise multiple tasks in a demanding environment.
Skills & Experience:
Our success is underpinned by our four key values:
With the recent changes to data protection laws Instinctif Partners Limited is committed to protecting and respecting your privacy. To find out more about how we use your personal information and your rights please see our Application Fair Processing Notice.