Service Desk Analyst

Practice Area: Instinctif Partners

Location: London

Due to recent business growth, we are now able to recruit an enthusiastic Service Desk Analyst to join our vibrant service desk team in London. We are looking for a well organised team player who is analytical and good at solving problems.


You will be joining a dynamic team who are responsible for providing support for up to 300 users in a people facing environment. Part of your role is ensuring that phone calls and tickets are responded to promptly, and you will gain exposure to software such as:  Egnyte, Windows 10, Mac OSX, Microsoft Active Directory, Office 365, Teams, Okta, Mimecast and MDM/RMM tools.


The role will include:

  • Updating ticket information as you work from diagnostics through to resolution or escalation
  • Keeping users informed as to the progress of their ticket status
  • Day to day management of user accounts
  • Day to day troubleshooting Office 365 software suite
  • Provisioning, managing, and assisting with mobile devices
  • Liaising with third party vendors for support
  • Assisting in the setting up of meeting rooms


The ideal candidate will have excellent communication skills written, verbally and in person. You must be able to demonstrate the ability to multitask and manage your time effectively in an ever changing and demanding environment.


Instinctif Partners operates an equality and diversity policy and wants to ensure that all employees are recruited, trained and promoted on the basis of their ability, the requirements of the job and the need to maintain a highly effective and efficient service for clients. We promote a working environment in which diversity is recognised, valued and encouraged and to ensure our policy is effective, we ask all candidates to complete the section below so we can monitor the diversity of our recruitment process.




Nothing that ticks your boxes?

We’re always on the hunt for new talent. Please take a look at our latest opportunities. If there is not something that suits you, we’d still love to hear from you.

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