Event

Customer loyalty, can it be better established in the housing market?

Date:
Wednesday 05.06.19
Time:
08:30am - 10:30am
Venue:
Instinctif Partners, 65 Gresham Street, London, EC2V 7NQ
Add to Calendar 2019/06/05 08:30am 2019/06/05 10:30am Europe/London Customer loyalty, can it be better established in the housing market? Estate agents and housebuilders are frequently discussed in the same breath as energy companies and banks - consumers don’t typically view them as trusted brands. According to the 2018 Ipsos Mori Veracity Index, estate agents rank in the top five least trusted professions, alongside journalists, politicians and ad executives. With greater scrutiny placed on the sector and a raft of legislative changes coming in including the tenancy fees ban and housing ombudsman, the sector is under pressure to better establish trust, transparency and quality. The housing industry impacts every single person at multiple stages in their lifetime – we grow up with a roof over our head, we enter the rental market, we aspire to homeownership and some of us become landlords. But how many customers return to the same brand time and time again and how do you keep them engaged? Featuring experts from Zoopla, Redrow, Vodafone and KFH the panel will discuss how the property industry can better establish trust, create loyal customers and improve the customer experience to ensure repeat business. The event will be held at Instinctif Partners’ London office – 65 Gresham Street, EC2V 7NQ. Timings are: 8.30am – Refreshments served 9am – Panel discussion and Q&A 10am – Networking and coffees If you would like to attend, please RSVP to REC@instinctif.com Instinctif Partners, 65 Gresham Street, London, EC2V 7NQ

Estate agents and housebuilders are frequently discussed in the same breath as energy companies and banks – consumers don’t typically view them as trusted brands. According to the 2018 Ipsos Mori Veracity Index, estate agents rank in the top five least trusted professions, alongside journalists, politicians and ad executives. With greater scrutiny placed on the sector and a raft of legislative changes coming in including the tenancy fees ban and housing ombudsman, the sector is under pressure to better establish trust, transparency and quality. The housing industry impacts every single person at multiple stages in their lifetime – we grow up with a roof over our head, we enter the rental market, we aspire to homeownership and some of us become landlords. But how many customers return to the same brand time and time again and how do you keep them engaged? Featuring experts from Zoopla, Redrow, Vodafone and KFH the panel will discuss how the property industry can better establish trust, create loyal customers and improve the customer experience to ensure repeat business.

The event will be held at Instinctif Partners’ London office – 65 Gresham Street, EC2V 7NQ. Timings are:

8.30am – Refreshments served

9am – Panel discussion and Q&A

10am – Networking and coffees

If you would like to attend, please RSVP to REC@instinctif.com

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