October 11, 2017
Mission command: how to empower employees to act fast in a crisisContact
By Robert McAllister, Senior Consultant, Instinctif Partners.
The latest international best practice in crisis and incident management has been used as a benchmark to review how the philosophies of mission command relate to, and can help organizations become better prepared to deal, with a crisis in the modern digital era. It is clear that although mission command’s terminology is different, it is complimentary to the preparedness guidance presented in best practice. By using the guiding principle of mission command which is the absolute responsibility to act and achieve the superior’s intent, and the five key principles; unity of effort, freedom of action, trust, mutual understanding and timely and effective decision-making, an organization can create a crisis management system that aligns with international best practice and allows it to respond quickly and effectively through the empowerment of employees to make swift decisions, which have the potential to minimise the impact of the crisis during the critical first few minutes. This increases organizational resilience.
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